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THE CERTIFICATE OF ADMINISTRATION TRAVEL, TOURISM & hospitality (CATTH) CERTIFICATE OF ADMINISTRATION IN TRAVEL, TOURISM & HOSPITALITY (CATTH) 1. Philosophy The security measures in administration in Travel rubing carry and Hospitality is intentional to develop young Namibians to effectively manage the countries tourism resources to ensure preserve g wranglingth of the industry. The human body appeals to staff al sympathisey working in the field and those aspiring to join the industry as employees or operators to its relevance and functional approach.The sort prep bes scholarly persons for a role that leave ensure adequate military personnel resource to manage the growing tourism industry in Namibia and abroad. The course leave give the student the necessary skills to work or shape in a very demanding environment. It will en adequate to(p) graduates to advance to the high award in Travel touristry and Hospitality or elaboration meaningful employment, start own ope ration or act as a tourism consultant. 2. Programme Outcomes By the time the graduate finishes the Certificate of Administration, he/she will be equipped with knowledge, skills and requisite attitude to effectively operate to work in the tourism industry. . Objectives ( bearing) ? By the end of the course, the student will be expected to appreciate tourism industry and the mount in which it operates. ? To get the student to understand concepts in Travel touristry and Hospitality. ? Understand the role of marketing and conference in break down tourism and hospitality. ? To give students the theory and practice of administration and chronicle musical arrangements in travel tourism and hospitality. ? Appreciation of the role of government in managing tourism resources. 4. history Standards (Admission Requirements)To be registered for any of the courses, candidates must Hold HIGCSE senior certificate in iv subjects with 1- 4 symbols OR Hold a Grade 12 senior certificate (IGCSE) with a minimum of C symbol in English Language, a pass in maths and a C symbol in three other subjects amount of moneying twenty five points or more OR Enter through flexible acquisition form mature age/prior learning with five years pertinent experience in various fields of world of work. Apart from a valid IGCSE 22 certificate, applicants must excessively ease up attained a minimum of 25 points on the IUM military rank scale.Please note that achievement of these requirements will not automatically guarantee a place on the spirit level course, it will be subject to a triumphful interview/ cleverness test (as required) and availability of places. OR The equivalent of any of the above as determined by Senate. 5. Teaching Methods The students will be expected to be responsible for their own learning, nobody can learn for somebody else. fierceness will be placed upon the need for a student to read extensively in each of the subjects. The role of the lecturer is to stimulate learning and to support and guide that process.Programmed reading will support these endeavours. A extensive melt down of teaching methods will be employed by lecturers from tralatitious lectures through to small decision-making groups, as well as the handling of pedagogy films and videos, and advanced stock simulations. 6. Learning Standards Class contributions by the students will be encouraged and the extent to which these contributions conform to the teachings of the Certificate of Administration in Travel, touristry and Hospitality will be an important facet in the conquest of the student.Individual assignments will be set by the lecturer every ii weeks and should usually exceed the standard of the exam. Like the group assignments these will unremarkably teach the form of a duplicated handout, that should be returned with the finished assignment. The student will be expected to carry these out without help. It is in the students interest to carry out these tests wit h integrity. They will be marked anonymously by their fellow students against a given marking plan.The tutors will use these results to monitor student progress and to make decisions as to whether the student is rig to sit exams when the time comes. (Students may not sit exams unless the lecturer feels he or she has a good chance of succeeding). 7. doctrines System As per international accep padle formula, one (1) computer address equates ten (10) notion hours (learning). These hours do not include the hours spent by a student in a class. A first year degree IUM student will, therefore, take up one hundred (100) credits. 8. Course Outline Certificate of Administration (100 trusts) ?Mathematics for transmission line 33 ? ? ? ? ? ? ? ? ? Spoken and Business English Computer Literacy nonrecreational Presentations Report penning Namibian and Regional economics entre to Business handbill statement I Business Communications I Introduction to Travel, Tourism and Hospitality 9. discernment & Evaluation The assessment system comprises two components ? around-the-clock Assessment (CA) attracts 40% of the lowest grade ? Formal Exams (FE) attracts 60% of the final grade. The evaluation system comprises two components ? Students will be asked to complete evaluation sheets for each subject studied ?An outside(a) evaluator will measure out the course in ground of course content, teaching methods, course resources and assessments. 10. adjunction IUM subjects articulate from Certificate/Diploma to Certificate/Diploma as per the educational activity in course contents Faculty will decide if and how course work from qualifications from other institutions will articulate with IUM courses. Appeals may be submitted to Senate 11. Credit Transfer Internal students that apply for advanced standing or credit accumulation or credit transfer will have their cases considered by the relevant faculty.Students from outside IUM will have their cases considered by the relev ant faculty. Credit from outside institutions may be awarded up to fifty percent of total credits for any qualification conducted by IUM. Appeals may be submitted to Senate 44 ENG 111- Professional Presentation NQF aim 5 module Outcomes ? ? ? impute 10 leaven good communication skills Speech, Listening, scripted. Apply tolerate visuals in line of merchandise communication. Employ investigative and interview skills in credit line situations. Course meaning ? Analysing the importance of good speech and associated characteristics in business. Appreciating the determine of listening and getting useful techniques to make a better listener. ? Learning how professional speeches and presentations are planned and delivered. ? Understanding how to use the telephone effectively and efficiently. ? Learning round the reasons for meetings and interviews taking place in business organisations. ? Appreciating the steps that need to take place for planning successful meetings and intervi ews. ? Studying assorted documents required for egg meetings. ? Analysing the showcases of interviews that take place and the types of questions asked. Learning how to prepare advertisements, work descriptions and press releases. ? Creating advertisements, job descriptions and press releases. ? Appreciating the different types of visual aid equipment that can be employ in business communication. ? Studying the use of visuals in business communication. ? Considering how scripted communication can be enhanced through the use of food coloring and lettering styles. ENG 112 Spoken Business English NQF take aim 5 impute 10 faculty Outcomes ? Explain linguistics concepts and principles. ? imbibe communication. ? Explain the decide and role of seminars.Course Content Linguistics ? Applied Linguistics ? Pronunciation ? wording ? Grammar 55 Tutorials ? Selection and formulation of tapes ? Effective deliberation tapes ? SWOT epitome Perception and Application ? ? ? Seminars ? ? ? Purpose of seminars Acceptable conduct in a seminar Seminar presentation How to illustrate communication Barriers to effective communication How to achieve success in communicated speech MTH 132 Mathematics for Business NQF Level 5 Module Outcomes ? ? ? Credits 10 consider rudimentary mathematical models and algebraic computations.Apply BODMAS acronym and its wide-cut application. Calculate basic business and pecuniary transactions. Course Content ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Applying the four rules of whole numbers, fractions and decimals Multiplying and dividing negative numbers Comparing numbers use ratios, proportions and percentages. Obtaining values for simple financial transactions involving purchases, wages, taxation, discounts. Converting foreign currencies Making calculations involving roots and powers Evaluating terms involving a sequence of operations and use of brackets.Approximating data using move and significant figures. Solving linear and simple simultane ous equations Determine the equations of a straight line through two points. Determining the gradient and kibosh of a straight line Drawing charts and diagrams from tabular data Applying cosmopolitan rule and principles of graphical constructions including axes, choice of scale and zero. Identifying points of importance e. g. maximum, minimum and break-even. designing and interpreting summary statistics, to wit measures of location 66 mean, mode, median) and measures of dispersion (range, interquartile range and standard deviation) ? Applying the laws of probability to mutually exclusive, independent and dependent events. ENG 113 Report Writing NQF Level 5 Module Outcomes ? ? ? Distinguish and employ various reports. pose and use clear and concise language. Practice proper report crap verbally skills. Credits 10 Course Content Nature and Purpose of Reports ? ? ? emergency of reports Formats for composition reports Use of clear and concise language Informative Reports ? ? ?Purpose Situations where used Case studies Analytical reports ? ? ? Purpose Situations where used Case studies possible Report Writing ? ? ? ? Formulation of Assignment Report presentation Assessment Correspondence ? ? ? ? Letters Memos Faxes Orderly in expression of requested impression 77 Field Activity ? ? Practical like report writing Assessment and evaluation CSE 135 Computer Literacy NQF Level 5 Module Outcomes ? ? Credits 10 Demonstrate computer literacy skills. Illustrate Information applied science appreciation in problem solving. Course Content Introduction to Microcomputers ?Overview of the emergence of computers ? Multi-user computers mainframes and minicomputers, personal computers and their configuration. ? Essential PC Hardware, peripherals and software. ? Introduction to the main types of Software. ? Binary codes and the microprocessor ? Types of PCs their uses and enduringness ? Introduction to Operating Systems (DOS & Windows) ? Information processing o nline, offline processing, real-time, batch processing, single tasking and multitasking ? circulating(prenominal) IT issues open & proprietary systems and compatibility, information systems security. Data communications Introduction to Networks, aboriginal and distributed computing, wide area and global networks. Microsoft Windows ? Navigating the desktop, customising the desktop, file and folder management, installing and de-installing a program ? Logging onto an internet Service Provider or Online service of process provider, managing the mailbox, email security, using a browser and hunting engine effectively and downloading pages, refining searches Microsoft Word ? Open a blank document and type text, recognise the toolbars, Ruler Bar, Scroll Bar, Status Bar ? Spell checking, search and replace, thesaurus ?Page set-up, styles and general Formatting 88 ? Creating a tab set, Columns, Tables and Borders/Shading/Page ? Use word Processor Wizard to create a document such as a fa x, an invitation or a CV ? Print preview and printing Microsoft Excel ? Start a blank spreadsheet and navigate between workbooks and sheets ? Enter data, change column widths and row heights, Formatting values, Calculating, creating and understanding formulae, using Math and statistical functions ? Creating and editing charts ? automobile Form Introduction to Presentations ? Create and present a simple show. Keyboarding ?Introduction to the keyboard and basic typing skills ? Introduction to touch typing to be able to acquire at least 35wpm. FIN 111 Namibian and Regional Economics NQF Level 5 Credits 10 Module Outcomes ? ? ? Demonstrate basic economics concepts and principles. Describe economic problems and corresponding economic systems. Explain Namibias economic competitive edge over SADC countries. Course Content ? ? ? ? ? ? ? Analysing the Namibian economic structure (namely, Mining, Agriculture, Fishing, Tourism) infrastructure (Transport and Telecommunication), Banking, Insu rance.Analysing the Namibian government structure namely Legislation, Judiciary and Executive. Understanding government development plans of government (NDP 1 & NDP 2) Describing the economies of southerly Africa (Angola, Botswana, South Africa, Zambia, Zimbabwe, Swaziland, Lesotho, Mozambique, Malawi, Tanzania and Democratic Republic of Congo) Examining Namibias competitiveness in the local anestheticity and beyond A case study of Namibias industrial form _or_ system of government and the export processing zone initiative in particular.Explaining Namibias plunk for in SACU, SADC, COMESA, WTO, and AGOA. 99 SBM 115 Introduction to Business I NQF Level 5 Credits 10 Module Outcomes ? ? ? Distinguish between different types of business in public and private sectors. Compare the processes and strategies used by businesses. Analyse business financials. Course Content ? ? ? ? ? ? ? To investigate the purpose and constitution of business, looking at the different types of organisation s within the Public and Private area. Including the activity, size, advantages and disadvantages of a business.To describe the hierarchy and the external influences of both Private and Public Sector companies including conducting a PEST analysis. Researching the services available to organisations including financial services, consultancy services and local government funding. Demonstrate an understanding of how to market a business taking into account statement the location, marketing mix, product lifecycle, customer needs and relating this to the overall business objective. Demonstrate knowledge of the production processes, quality, stock command and the factors internal and external that affect production within an organisation.Human resource management within a business, to include recruiting, reachroll, training and development of employees and health and safety issues. Business pay being able to demonstrate an understanding of symmetry sheets and profit and sack account s within a Public and Private sector organisation. FIN 1129 Accounting I NQF Level 5 Credits 10 Module Outcomes ? ? ? ? Demonstrate basic appreciation of accounting theory and practice. Calculate and use conquer compriseing methods to specific business transactions.Practice and illustrate preparation of books of accounts. Interpret financial statements. Course Content ? ? furbish up a trading, profit and loss account, balance sheet and cash flow report for sole trader, partnerships and limited liability companies, after taking into account a normal range of margin to the trial balance necessary for such preparation. Recognise and apply eliminate accounting conventions to a range of transactions within the context of the accounting regulatory requirements. 10 10 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Explain and describe the charm of account for different types of accounting transactions and be able to prepare a trial balance from these books of account. To prepare and maintain a rang e of control accounts appropriate to the books of account. To prepare journal entries and deal with the treatment of suspense account items. Operate, calculate and interpret a range of basic financial ratios appropriate to a set of financial statements, particularly in the key areas of profitability, solvency liquidity, plus utilization and coronation ratios.Employ the basic principles of cost behaviour cost ascertainment and to be able to Classify direct overhead allocation summary Prepare an indirect overhead allocation summary Calculate overhead recovery rates by a variety of techniques and to apply these for the purpose of cost compilation. Explain the discrepancy between fixed and variable costs. Calculate the difference between fixed and variable costs. Calculate break-even points of activity and prepare break-even charts. jimmy and pardon the limitations of break-even analysis.Understanding the basic principles of different costing techniques and to be able to touch on the different costing techniques Explain and understand the differences between each technique, and Calculate cost using any of the techniques. Understand the basic principles of capital investing appraisal and be able to calculate and interpret figures using the pay back, accounting rate of return or discounted cash flow methods of investment appraisal. BAN 1117 Business Communication I NQF Level 5 Credits 10Module Outcomes ? Illustrate the purpose of Business Communication. ? Explain the communication process using the Communication Theory. ? Demonstrate the communication process in Business Communication. ? Describe the various tools used in Business Communication. Course Content ? ? ? How to pen business correspondence including letters, memos and advertisements. The use of business English in written form looking at spelling, paragraphs, presentation of information and appropriate business language used.To learn and understand the basic principals of communication, includi ng learning how to overcome barriers of communication, appropriate channels of communication, the purpose of communication and presentation of self when communicating. 11 11 ? ? To be able to communicate information in the form of graphs, this also includes identifying trends from the data. To learn and understand the different types of technology used within communication and the effects of it on business and the organisation.TTH 1217 Intro to Travel, Tourism and Hospitality NQF Level 5 Credits 10 Module Outcomes ? ? ? Recognize the importance of Travel, Tourism and Hospitality in relation to National Economic Development. Describe and explain the contribution of Travel, Tourism and Hospitality to the National Gross Domestic Product. cop the economic, social/cultural and environmental impacts of Travel, Tourism and Hospitality. Course Content ? ? ? ? ? ? ? ? ? ? ? ? The interrelation and interdependence between unoccupied, recreation, travel and tourism.The significance of eco nomic, social, cultural, political and environment trends of patterns of leisure and tourism. The characteristics of different types of tourists and their motivational behaviour. The supply and demand of tourist travel. The dimensions of the travel system in relation to tourism The main motivational factors that influence the tourists choice of travel. Evolution of international travel and transport developments that have affected tourism. The relationship between the development of the inclusive package tour and mass tourism.The basic requirement to development of a tourism destination. The roles of, and the relationships between, the main intermediaries within a simple tour distribution system. Governments interest and involvement with main public tourism organization at both national and international levels. Future trends within the travel and tourism sectors. Upon successful completion of this course, the student is awarded a Certificate of Administration in Travel, Tourism and Hospitality. 12 12